Katom Reviews

Competitive Pricing: Offers a wide range of commercial kitchen equipment and restaurant supplies at wholesale prices through relationships with manufacturers, national buying groups, and industry representatives.

Next-Day Delivery: Provides next-day delivery on many products, ensuring timely receipt of orders.

Large Product Selection: Features over 200,000 items, including budget-friendly lines, premium vendors, and house brands.

Fulfillment Center: Operates a 350,000-square-foot East Tennessee fulfillment center with thousands of items that ship within one business day.

Financing Options: Offers financing options through Credit Key and Ascentium Capital, allowing customers to manage their budget and get the necessary equipment.

Provides competitive pricing through relationships with manufacturers, national buying groups, and industry representatives.

Offers next-day delivery on many products.

Has been a trusted name in wholesale restaurant supplies since 1987.

Is a BBB Accredited Business, a certified Women's Business Enterprise, and one of the fastest growing companies in America.

Offers a Katom Rewards program with fraud protection, controls & alerts, and a mobile app for managing account settings.

Poor Customer Service: Many customers have reported poor customer service, including unresponsive staff and ineffective resolution of issues.

Quality Issues: There have been complaints about receiving damaged or incorrect products, with some customers facing significant challenges in getting these issues resolved.

Return Process Issues: The return process has been described as complicated and often unhelpful, with some customers being asked to pay restocking fees or cover shipping costs for returns.

Negative Reviews: Katom has a rating of 1.3 stars from 223 reviews, indicating that most customers are generally dissatisfied with their purchases.